Cancellation & Damages Policy

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By booking your rental with Central Florida Watersports, LLC(the Company) you are authorizing the Company to charge your credit/debit card on file for any damages to the equipment, in addition to any applicable rental charges, booking fees, other taxes and fees, fuel surcharges, or other incidentals. In the event of damage, the credit card on file will be used to cover all damages to the equipment. The Renter will be responsible for all other related costs, including but not limited to; the actual or estimated costs of repair for physical damage to the equipment, cost of recovery to equipment/passengers, towing fees, staffing costs to trailer equipment to repair facility, and lost rentals, at that time based on their sole discretion. The Company will have the damage further assessed by authorized third party repair facility (as soon as possible from the time that the damaged rental is returned). Final costs associated with damage will be the sole responsibility of the renter. The renter is responsible for any and all losses and damages to the Company’s equipment while in their care, including but not limited to, the full cost of new replacement equipment, from causes including but not limited to; beaching or running aground, collision with other boaters or objects on or below the water, running engine or systems out of fluids or with low fluids causing premature wear to mechanical systems, weather loss, dock-age, anchoring, or any other cause whether or not the renter is directly at fault. You will be held responsible for all damages. Contact us to learn more about our liability details. Renter agrees that he/she will disclose all potential operators, passengers, and users of said rental equipment to the Company. Renter further agrees that in the event that he/she fails to notify the Company of all potential operators, passengers, or users of said equipment, he/she will be personally liable for any damages from the undisclosed individuals, even if such damages arise out of the negligence of the Company. In this event, rentals are subject to immediate, non-refundable termination and subject to loss of Security Deposit. Renter will get his/her damage deposit back if the equipment is returned unharmed as determined Solely by the Company.
All refunds will be made by method of payment used for the reservation, or by voucher at the discretion of the Company and mailed to the billing address or emailed to the account provided to us.
There is NO early return refund. The Company reserves the right to rent out the equipment to an alternative renter if returned early, and is NOT obligated to refund or credit the original renter under these circumstances. Late return of rentals will be assessed at an amount based on the applicable hourly rental rate for that piece of equipment (based on the standard hourly rental rate and NOT discounted rate based on the actual rental period), which will be rounded up to the next 15 minute interval (that is: 20 minutes will be charged for 30, 35 for 45, 50 for 60). Renters are not only responsible for additional rental time but also for additional fees as mentioned above, including but not limited to taxes, fees, booking fees, fuel surcharges, incidentals, and lost rental time. If another customer has the equipment booked for a time that immediately follows the reservation in question, and the Company loses that rental, and the equipment has been returned 15 or more minutes late, Renter will be responsible for lost rental time as well, regardless of the duration of the other rental. If the equipment has been returned a half hour late and the Company loses an 8-hour rental as a result, Renter will be responsible for an amount up to and including the full cost of the lost rental including applicable fees and expenses relating to that rental which are referenced herein.
The Company carries minimum or higher State required liability insurance coverage for all rentals, however, physical damages incurred during the rental period are NOT covered. Renter is fully responsible for all of the costs related to damage of equipment including lost rental revenues. A lot can happen on the water like big waves, wind, storm, sink-age, running aground, sucking in debris, or just bumping the dock or another boat. The Company understands mistakes happen and will work to the best of the Company’s ability with the Renter in collecting damage costs.
Please check homeowner, renter, auto, or credit card policies to see if there is an endorsement available to you. This is sometimes an option which would result in a much cheaper cost to the Renter in the event of damages to the Company’s equipment.